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Terms That Cover How We Work Together

These terms set out what you agree to when you open an account with Richbd Net and use any part of the platform — deposits via bKash, Nagad or Rocket, game access, and withdrawal requests.

Account EligibilitybKash, Nagad & Rocket PaymentsWithdrawal ConditionsAccount Suspension PolicyDispute Process
Richbd Net Terms That Cover How We Work Together
ACCOUNT SECURITY

How We Handle Your Account and Data

Your account security is built around verified wallet ownership. We tie your bKash, Nagad, or Rocket number to your profile so that withdrawals only travel back to a wallet you have already used to deposit — that single step blocks most misdirected payout attempts. We do not share your wallet details with third parties outside the payment processing chain.

Data Retention

We keep account transaction records for as long as required by applicable regulations. You can request a summary of your account activity through support.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can adjust cookie preferences in your browser settings.

Account Security

Your account is protected by a password and, where enabled, a one-time PIN sent to your registered number. Never share your PIN with anyone, including support staff.

Requesting Changes

To update your registered wallet number or request account data correction, contact support directly. Changes to payment details require identity confirmation before they take effect.

REACH OUR TEAM

How to Contact Us About These Terms

If you have a question about a specific clause, a payment that did not post, or an account action taken against your account, our support team handles these through the channels below. For payment disputes, have your bKash, Nagad, or Rocket transaction reference ready — it cuts the resolution time significantly.

Live Chat Open the chat widget from any page on the platform. For payment queries, paste your wallet transaction reference into the first message.
Email Support Send account and terms queries to our support address. Include your registered wallet number and a description of the issue.
Help Centre The Help Centre covers common account questions, payment steps, and what to do if a deposit or withdrawal is delayed.

Common Questions About These Terms

These are the questions we get most often about account rules, payment terms, and what happens when something goes wrong. If your question is not here, live chat is the fastest route to an answer.

You must be of legal age to access this type of platform in your jurisdiction. Access also depends on whether our services are available in your region under local law — we do not override local eligibility rules.

Open a support chat and provide the wallet transaction reference from your bKash or Nagad app. That reference lets us trace the transfer on our end and confirm whether it entered the payment queue.

We can update the terms and will post changes on this page. Continuing to use the platform after an update is posted means you accept the revised version. Check here periodically if you want to stay current.

Withdrawals require that your registered Rocket, Nagad, or bKash wallet number matches what is on file. If there is a mismatch or the account has not completed verification, the release is paused until support confirms the details.

Contact support by live chat or email, describe the account action you are disputing, and include any relevant transaction references. We will review and respond through the same channel you used to contact us.

Send the request through support with your registered wallet number. Data corrections — including changes to your registered payment wallet — require identity confirmation before we make any changes.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.